Terms and Conditions

Your booking is with Manoir Theron. Please read this carefully. When you book a holiday with Manoir Theron it is forming a contract and therefore both you and Manoir Theron have responsibilities and commitments that are binding.

1. All terms are per week. Check-in time is after 4pm (subject to unavoidable delays) on the day of arrival and check-out time is before 10am on day of departure. You are obliged to leave everything in a clean and tidy condition and are responsible for any damage or loss sustained during your stay. An appropriate amount will be retained from your security deposit if necessary to cover any damages, losses or additional cleaning.

2. The prices do not include insurance. It is your responsibility to arrange any necessary personal travel insurance

3.We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 10 weeks of the start of your holiday or more than 7 days after you make your booking.

4. Making a booking. When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a booking acceptance. In all cases these Booking Conditions form the basis of your contract.
Cancellation and refunds: You have the right to cancel within seven days of paying your inital deposit and will receive a full refund of all monies paid providing the holiday has not already started. After this 7 day period this contract is binding . See clause 8 of terms and conditions.
You must check your booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 10 days of our sending it out .
All information provided when booking must be complete and accurate. If you fail to provide such information we have the right to refuse you entry to the house.

5. The total number in your party must not exceed 12. Babies under 1 are not normally counted as a member of your party.

6. Payment. When you book you must pay the 30% Deposit requested. Your balance is due and payable by 10 weeks before your holiday start date together with the 500euro security deposit. For bookings made within 10-weeks of your holiday start date you pay the full amount when you make your booking.

7. Changes by you. You may not transfer your booking to another party/group or substitute an individual/s without prior agreement with us.

8. Cancellation by you. Inform us immediately if you have to cancel and on the same day send us written confirmation. Your cancellation is effective from the date we receive your written confirmation from you. Subject to the provisions of clause 4, any monies paid at time of cancellation will be retained by Manoir Theron unless the holiday is re-let. In this case the sum will be refunded less a 100euros administration fee. We will accept cancellation or other alterations by e-mail provided you receive confirmation from us of cancellation or amendment.

9. Minors. We cannot accept bookings from anyone under 18 years of age or for groups of young people or single sex parties without prior agreement. Should you arrive without having provided all the necessary information, not as described on the booking form or the group is single sex/young persons as described above (unless agreed with Le Manoir prior to your arrival) we have the right to refuse to hand over the accommodation to you.

10. Linen and towels. Bed linen is provided (this may be duvets or blankets and sheets). Towels are provided as described.

11. Availability. Your booking is accepted on the understanding that Manoir Theron will be available for your use on the agreed date. Very occasionally, in circumstances of “force majeure”(as defined in clause 17) we may have to cancel your booking. If we do so we will tell you as soon as possible, and give a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

12. Facilities and Activities. We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice, where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

13. Unreasonable behaviour. We have the right to refuse to hand over accommodation to anyone who, in our reasonable opinion,is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, as quickly as reasonably practicable, the contract will be terminated and we will have no further liability.
We have the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in the holiday party is likely to cause danger or significant annoyance to others or damage to property. In these circumstances no refund will be given. Note that unreasonable behaviour specifically includes smoking by any member of your party inside Manoir Theron.

14. Damage to the property. The hirer is liable to us for any damage caused in the property during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

15. Disabled, infirm and restricted mobility guests. Unfortunately Manoir Theron is unsuitable for visitors with mobility difficulties, we have made every effort to ensure that our description makes this clear. If your party contains individuals who usually require special care due to a disability, you are entirely responsible for ensuring that all members of the group are adequately cared for at all times by suitable persons.

16. Security Deposits. A 500euro security deposit is payable for all holidays. This will be collected at the time the balance is paid. This will be returned to you within 10 days of departure less any amount retained to cover damages, losses and additional cleaning costs.

17. Force majeure. We cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure”include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control. However with ref to clause 11, the fees you have paid for your holiday will be refunded in full.

18. Your pet. Manoir Theron is pet free. Please refer to clause 4.

19. Your vehicles. Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, the negligence of ourselves or our employees or agents.

20. Liability. Except where otherwise specified in these Booking Conditions we cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, the proven negligence of ourselves or our employees or agents
This does not attempt to exclude negligence or breach of statutory duty.

21. Comments or concerns. You must notify any shortcomings with your property ourselves so that remedial action, if appropriate, can be taken. For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify ourselves of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.

22. Data Protection Policy. In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, and ages as asked on the booking form. We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
(If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
You are entitled to a copy of your information held by us. If you would like to see this please contact us.
We will hold your information, where collected by us, and may use it to inform you of offers in the future. If you do not wish to receive such approaches in the future, please opt out on the booking form